When you stay at Saint Francis Hospital-Bartlett, we strive to make your visit as comfortable and convenient as possible. In order to provide exceptional care, we offer a variety of special services to address needs you may encounter while at the hospital. Special services include:
Interpreters
You have access to interpreters during your stay able to translate a number of foreign languages should you require it.
Hearing Assistance
A telecommunications device is available to help if you are hearing-impaired or want to communicate with a hearing-impaired relative or friend. Arrangements can also be made to have a person who uses sign language help you during your stay.
Notary Public
The services of a notary are available for patients free of charge. For information, call Customer Service at extension 7070. Evening and weekends, you may call a Mobile Notary at (901) 362-2664.
Living Wills and Health Care Power of Attorney
If you are 18 or older and mentally competent, you have the right to make decisions about your medical treatment. If you want to control decisions about your health care, even if you are unable to make or express them yourself, you will need an advance directive. An advance directive is a set of instructions you give about the health care you want in the event you lose the ability to make decisions for yourself. There are three kinds of advance directives: a living will, a health care power of attorney, and advance instructions for mental health treatment. These forms can be obtained from the Customer Service Manager or Social Work Department.
Ethics Committee
There may be a time when you are called on to make a decision about health care for yourself or for a loved one. This can often be a confusing, frightening or painful task. Increased understanding among patients, families and health care providers may lessen your fears and help relieve the burden that such difficult decision-making may cause. Saint Francis Hospital-Bartlett has an Ethics Committee to help you in such circumstances. The Ethics Committee is a group of people who are prepared to listen and respond to you. They can help get all the facts you need to make a decision, and they can offer feedback and suggestions. They will never come up with a final answer or tell you what to do; however, they have been educated in medical ethics and can bring their ideas together. To get in touch with the Ethics Committee, call Customer Service at extension 7070.
Mail and Flower Delivery
Volunteers deliver letters, packages and flowers for patients each day. Letters and parcels that arrive after you have been discharged are forwarded to your home. Stamps and stationery may be purchased in the Gift Shop. Outgoing mail may be left at the nurses’ station or given to a volunteer.
