Special Services 

Living Wills and Health Care Power of Attorney
If you are 18 or older and mentally competent, you have the right to make decisions about your medical treatment. If you want to control decisions about your health care, even if you are unable to make or express them yourself, you will need an Advance Directive. An Advance Directive is a set of instructions you give about the health care you want in the event you lose the ability to make decisions for yourself. There are three kinds of Advance Directives: a Living Will, a Health Care Power of Attorney, and Advance Instructions for Mental Health Treatment. These forms can be obtained from the Customer Service Manager or Social Work Department.

Ethics Committee
There may be a time when you are called on to make a decision about health care for yourself or for a loved one. This can often be a confusing, frightening, or painful task. Increased understanding among patients, families and health care providers may lessen your fears and help relieve the burden that such difficult decision-making may cause. Saint Francis Hospital – Bartlett has an Ethics Committee to help you in such circumstances. The Ethics Committee is a group of people who are prepared to listen and respond to you. They can help get all the facts you need to make a decision, and they can offer feedback and suggestions. They will never come up with a final answer or tell you what to do; however, they have been educated in medical ethics and can bring their ideas together. To get in touch with the Ethics Committee please call Customer Service at extension 7070.

Interpreters
The hospital has access to interpreters for a number of foreign languages should a patient require it.

Mail and Flower Delivery
Volunteers deliver letters, packages, and flowers for patients each day. Letters and parcels that arrive after you have been discharged are forwarded to your home. Stamps and stationery may be purchased in the Gift Shoppe. Outgoing mail may be left at the nurses’ station or given to a volunteer.

Notary Public
The services of a notary are available for patients free of charge. For information call Customer Service at 7070.  Evening and weekends, you may call a Mobile Notary at 901-362-2664. 

For the Hearing Impaired
A telecommunications device is available to help hearing-impaired patients or patients who want to communicate with a hearing-impaired relative or friend. Arrangements can also be made to have a person who uses sign language help a hearing-impaired or deaf patient.