Patient Services 
 
 

Newspapers
The Commercial Appeal and The Bartlett Express are available from coin operated vending machines located throughout the hospital.  You can find them located at the main entrance, the patient discharge area of the hospital, and the Emergency Room entrance.

Gift Shop 
Lori’s Gifts, the hospital gift shop, is located on the first floor across from the elevators.  The shop is open Monday through Friday from 9:00 a.m. until 8:00 p.m.  The weekend hours are 10 a.m. until 7:00 p.m. 

The gift shop carries a selection of books, magazines, jewelry, snacks, pajamas, gift and sundry items, stuffed animals and balloons.  We can brighten your room or bring a smile to a loved one with our fresh flower arrangements. 

Phone orders can be placed by calling 901-820-7025.  You may also order online at Lori's Gifts. Lori’s will delivery gifts or special orders to hospital patients on the same day the order is placed – at no additional charge. 

Mail and Flower Delivery
Mail and flowers will be delivered to your room.  Mail received after you are discharged will be forwarded to the address noted on your admission papers.  Stamps may be purchased from the Gift Shoppe. 

Advanced Directives
The Self-Determination Act passed by Congress in 1990 requires all healthcare facilities to ask patients if they have an advanced directive (Living will, power of attorney, etc.) and to inform patients of their right to develop one. Information regarding your right to make decisions about medical care is contained in this guide.  Your nurse will ask whether or not you have an existing advanced directive.  Saint Francis Hospital-Bartlett will not condition the provision of care or otherwise discriminate against an individual based on whether the individual has executed an advanced directive.

If you brought an advanced directive with you to the hospital, it will become part of your medical record for this admission.  If you do not have one and wish to receive additional information, please contact Customer Service at ext. 7070.

Customer Service
At Saint Francis Hospital-Bartlett, we are committed to providing quality customer service.  It is an essential part of every decision we make.  The Customer Service Manager is here to answer any questions and to assist you with your special needs.  Our goal is to make your experience with Saint Francis Hospital-Bartlett as positive as possible.  We will do everything we can to ensure your complete satisfaction.

Please feel free to contact the Customer Service Manager at ext. 7070.  After hours and on weekends, please leave a message.  We will respond as quickly as possible.

Television
Each patient room at Saint Francis Hospital-Bartlett includes television service.  Power, volume, and channel selection for your television can be controlled with the remote control.  In addition, the bed rails contain on/off, volume, and channel buttons for your television.  If you have any questions about using your television, please contact your nurse.

Senior Class
Saint Francis Hospital-Bartlett is proud to offer the “Senior Class” program to its customers age 50 and older.  This program provides special discounts and programs to our senior citizens.  It does so by offering one free meal per day for a family member, a free subscription to the Senior Class newsletter, free periodic medical screenings, free patient education seminars and workshops, and merchants’ discounts.  For more information about “Senior Class,” call 820-7150.

Vending Machines
Assorted drinks and snacks can be found at vending machines located throughout Saint Francis Hospital-Bartlett.  Machines are located next to the cafeteria, across from the ICU waiting room, and in the Emergency Room waiting area.