All patients should familiarize themselves with the terms of their insurance coverage. This will help you understand the hospital’s billing procedures and charges. If there is a question about your insurance coverage, a member of the Admissions Department will contact you or a member of your family while you are here. Information is needed in order to process your claims.
If You Have Health InsuranceWe will need a copy of your identification card. You will be asked to assign benefits from the insurance company directly to the hospital by signing the Conditions of Services form. If you are having an outpatient procedure or being admitted as an outpatient or inpatient for non-emergent services, you will be required to satisfy deductible or co-payment requirements prior to receiving services.
If You Are a Member of an HMO or PPOYour plan may have special requirements, such as a second surgical opinion or pre-certification for certain tests or procedures. It is your responsibility to make sure the requirements of your plan have been met. If your plan’s requirements are not followed, you may be financially responsible for all or part of the services rendered in the hospital. If you are having an outpatient procedure or being admitted as an outpatient or inpatient for non-emergent services, you will be required to satisfy deductible or co-payment requirements prior to receiving services. Some physician specialists may not participate in your health care plan and their services may not be covered.
If You Are Covered by Medicare/MedicaidWe will need a copy of your Medicare card to verify eligibility and process your Medicare claim. You should be aware that the Medicare program specifically excludes payment for certain items and services, such as cosmetic surgery, some oral surgery procedures, personal comfort items, hearing evaluations and others. Deductibles and co-payments also are the responsibility of the patient.
We will need a copy of your Medicaid card. Medicaid also has payment limitations on a number of services and items.
If You Have No InsuranceA representative from the Admissions Department will discuss financial arrangements with you. A hospital representative who is a representative of the Division of Family Services is also available to assist you in applying for Medicaid or other government assistance programs if you meet the screening criteria.
Your Hospital BillThe hospital is responsible for submitting bills to your insurance company and will do everything possible to expedite your claim. But you should remember that your policy is a contract between you and your insurance company and you have the final responsibility for payment of your hospital bill. We have several payment options available to assist you in paying your bill.
Your bill reflects all of the services you receive during your stay. Charges fall into two categories: a basic daily rate, which includes your room, meals, nursing care, housekeeping, telephone and television; and charges for special services which include items your physician orders for you, such as X-rays, laboratory tests, medications, or hospital supplies.
If you have certain tests or treatments in the hospital, you may receive bills from physicians you did not see in person. These bills are for professional services rendered by these doctors in diagnosing and interpreting test results while you were a patient. Pathologists, radiologists, cardiologists, anesthesiologists and other specialists perform these services and are required to submit separate bills. If you have questions about these bills, please call the number printed on the statement you receive from them.
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2986 Kate Bond Rd., Bartlett, TN 38133 | 901-820-7000
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