J.D. Power 
 
Thursday, 05 April 2007 
 
 
 
       Saint Francis Hospital - Bartlett has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program. This distinction acknowledges a strong commitment by Saint Francis Hospital - Bartlett to provide an “Outstanding Inpatient Experience.”
       The service excellence distinction was determined by surveying recently discharged patients from Saint Francis Hospital-Bartlett on their perceptions of their hospital stay and comparing the results to the national benchmark established by the annual J.D. Power and Associates National Hospital Service Performance Study. 
       The telephone-based research conducted among Saint Francis-Bartlett patients focuses on the five key drivers of patient satisfaction with their overall hospital experience. These drivers, which were identified in the national study, include: dignity and respect; speed and efficiency; comfort; information and communication; and emotional support. 
       Based on the rigorous standards of the national hospital service performance research, only 20 percent of the hospitals in the nation are expected to qualify for this distinction. This puts Saint Francis Hospital - Bartlett among an elite class of hospitals. 
        “This recognition by J.D. Power and Associates is an affirmation of the dedication to patient care by our employees and medical staff,” said Kem Mullins, chief executive officer of Saint Francis Hospital-Bartlett. “Receiving this recognition is special to our organization because it is based on what our patients have to say about the services we provide.” 
       Saint Francis Hospital - Bartlett exceeded the national benchmark study score for overall patient satisfaction. The hospital performed particularly well compared to the national study in providing a comfortable stay for patients, especially on providing a comfortable room and bed. 
       Saint Francis -Bartlett also performed well relative to the national study in the speed and efficiency with which it provided care to patients, especially on the speed and efficiency of the discharge personnel and the nurses’ promptness in responding to the call button. 
       Additionally, a large proportion of Saint Francis Hospital-Bartlett patients indicate they have much more trust and confidence in the hospital after their most recent stay. Overall, patients experienced a greater increase in trust and confidence than those in the national study after their most recent stay.
       Non-government, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, emergency department, outpatient, and maternity services. Distinction is valid for one year, after which the hospital may reapply for this recognition.


 
 
Kevin Lieb (left) of J.D. Power and Associates presents the Distinguished Hospital trophy to Saint Francis Hospital-Bartlett CEO Kem Mullins.